FAQs

❓ FREQUENTLY ASKED QUESTIONS (FAQ)

📦 How long will it take to receive my order?

The estimated delivery time is 7 to 15 business days, depending on the product and destination. We work with carefully selected international suppliers, so shipping may take slightly longer than usual, but we guarantee unique, high-quality products.

🇪🇸 Do you ship to all of Spain?

Yes, we ship to all of Spain, including the Canary Islands, the Balearic Islands, Ceuta, and Melilla. Please note that delivery times in these areas may vary slightly.

🧾 Will I receive an invoice for my purchase?

Yes. Once you place your order, you will receive an email with the purchase details and can request an invoice by writing to:

📧 zefirawave@outlook.com

🔁 Can I return a product?

We only accept returns if the product arrives defective or incorrect. In that case, you must contact us within 7 days of receiving it, sending photos or videos of the problem.

We do not accept returns due to changes of mind or errors in product selection. If a return is exceptionally approved, the customer assumes the cost of shipping.

💳 What payment methods do you accept?

We accept 100% secure payments via:

• Credit or debit card
• PayPal
• Other methods available on the payment platform

🔐 Is it safe to buy from ZefiraWave?

Yes. Our store has an SSL certificate, which guarantees the protection of your data. We also work with secure and recognized payment platforms.

📦 Can I track my order?

Yes. Once your order ships, you'll receive a tracking number by email so you can check its status at any time.

📨 How can I contact you?

You can write to us at:

📧 zefirawave@outlook.com

We respond within a maximum of 24-48 business hours.